Refund & Cancellation Policy

You may request to cancel your order prior to dispatch by emailing books@tellable.co with your order number. If your order has not yet been processed for shipping, we will cancel the order and issue a full refund.

Pre-orders can be cancelled at any time prior to the official dispatch date. Once dispatched, standard return and replacement guidelines apply.

If your book arrives with manufacturing defects, printing errors, torn pages, or transit damage, please notify us within 48 hours of receipt at books@tellable.co. Include clear photos of the damage and your order details. We will send a replacement copy free of charge or issue a full refund upon verification.

If you receive a book or item different from what you ordered, please contact us immediately. We will arrange delivery of the correct item and cover any return shipping requirements.

If a package is confirmed lost by our courier partner or returned to us due to non-delivery, we will contact you to arrange re-dispatch or process a refund.

Because books can be read and returned, change-of-mind returns are not accepted once a book has been delivered.

Approved refunds are credited back to the original payment method used during checkout via Razorpay (bank account, credit/debit card, UPI, or net banking).

Once a refund is initiated by Tellable Books, it typically reflects in your bank account or payment account within 5–7 working days, depending on your bank and Razorpay processing cycles.

Books returned with obvious signs of use, writing, highlighting, water damage, or packed poorly so they arrive back in a condition not suitable for resale are denied refunds. Requests for damaged or incorrect books must be reported within 48 hours of delivery. Any book printed on demand or made on custom orders unless there is a severe printing defect or content mismatch. Even if a physical book is eligible for a return, the initial or return shipping and handling costs are usually non-refundable (unless we sent a wrong or defective item).

If you have questions regarding these Terms & Conditions, or want to write to us about grievances, please email us at books@tellable.co