1. Where We Deliver
We ship physical book orders across India to all pincodes serviced by our domestic courier partners.
2. Shipping Charges
Standard shipping charges, if applicable, are clearly calculated and displayed at checkout before payment. We frequently offer free shipping promotions on qualified order quantities or amounts.
3. Processing Time
In-stock orders are processed and handed over to courier partners within 2 working days (Monday to Friday, excluding national holidays). Orders placed over weekends or public holidays are processed on the next working day.
4. Pre-Orders
Pre-ordered books are dispatched as soon as official printing and inventory stocking complete. Expected dispatch dates for pre-orders are clearly communicated on the book details page and in your order confirmation email.
5. Delivery Time
Once dispatched, delivery generally takes approximately 3–7 working days across India, depending on destination and courier service. Please note that delivery timelines are estimated targets, not guaranteed dates.
6. Tracking Your Order
As soon as your package is dispatched, we send a shipping confirmation email containing a tracking link and consignment number so you can follow its progress in real time.
7. Incorrect Delivery Information
Please ensure your shipping address, pincode, and contact phone number are complete and accurate at checkout. Tellable Books is not responsible for failed deliveries resulting from incomplete or inaccurate address details provided during order entry.
8. Delivery Delays
While we and our courier partners aim to deliver within estimated windows, delays may occasionally occur due to weather events, regional transport disruptions, or peak holiday volumes. We appreciate your patience during such circumstances.
9. Damaged or Incorrect Orders
If your book arrives damaged or you receive an incorrect item, please email books@tellable.co within 48 hours of delivery. Include your order details and clear photos of the outer packaging and book. Replacements and refunds are handled in accordance with our Refund & Cancellation Policy. We cover return shipping for wrong or defective items.
10. Contact
If you have questions regarding these Terms & Conditions, or want to write to us about grievances, please email us at books@tellable.co
Questions about an order or these policies?
Write to our team at books@tellable.co or send a message through our contact page.